Creating a Support System
Alright, let’s be real for a second. As much as we think about our developers as experts of web design, it’s not uncommon to see our clients rely on us for much more than just design. That’s because good website design stems from a story that we want to share with the world. Even if the story is as simple as an individual who saw a problem and created a solution for it, there is still an emotional pull. After all, the problem was clearly enough of a problem for someone to take time to solve it, and then follow that by marketing that solution to other people that have the same problem.
Now, all of the sudden, you need a website.
Our story started very much the same way. We saw that people needed websites (and fast) for their supercharged ideas, and we made it happen in a week (or two).
Thanks to our dynamic duos of project managers and developers, we’re able to not just provide tactical support — think domain help, third-party integrations, anticipating user experience — but also emotional support.
This emotional support comes in two ways:
The design itself.
Can we find the right images to evoke the right emotion on a screen? How can we tell your story in an aesthetically pleasing way that’s not overwhelming? This is also a nod to our copywriters, who help refine that story, which also informs the design and layout of a website.
2. The client, of course.
If we had a nickel for every time a client has cried happy tears on a design review call or after a launch, let’s just say we would have waaaay more than two nickels. And it’s not weird! The reason people hire web designers is because they don’t know how to put their vision into the world, and when it does happen, it can be an emotional experience.
We’ve also had anxious clients who are still trying to figure out what they want or aren’t sure if we’re picking up what they’re putting down. But thanks to our amazing team, we’re able to keep those lines of communication open and do what it takes to bring their vision to life. Sometimes that means extra calls, or a long line of email threads, but rest assured — we’ll get there.
That’s the problem we solve. Yes, on the outside we create gorgeous, award-winning designs. But ultimately we’re here to help bring your vision to life in a fun, quick, efficient way — and with whatever amount of emotional support is required.